I cannot load ScapeRune. Even the title screen does not load! What should I do?
Please work through the range of options below, in the order given, to solve your technical problem. If the first option doesn't solve your problem then please see the option beneath.
Try connecting to a different 'World', as you may be able to connect to another country's servers. If one of our servers is experiencing technical issues then this will solve the problem for you until we get it fixed.
Your browser may be caching an old version of the game - try clearing your web-cache. To do this in Internet-Explorer, from the options bar select Tools > Internet Options > Delete your temporary Internet files
On the 'Play game' page, where you select the detail level of the game, you will see a scroll at the bottom of the page. Click on the drop down menu on this scroll and select Signed Applet using SUN Java and then proceed to load the game as normal. This will often fix the problem.
Ensure that you have accepted the pop-up security warning that appears a few seconds after choosing your game server. If this pop-up does not appear try rebooting your machine and make sure you click 'Yes' when asked if you want to trust the ScapeRune applet.
On the 'Play game' page, where you select the detail level of the game, you will see a scroll at the bottom of the page. Click on the drop down menu on this scroll and select Unsigned Applet using default Java and then proceed to load the game as normal. This will often fix the problem if you are playing from a school machine or Internet-cafe where you have limited access to the computer.
Download the Mozilla web-browser from www.mozilla.org and try using that to play ScapeRune instead of Internet Explorer.
Our servers may be temporarily offline for maintenance or an update. Try waiting an hour and then trying again.
Make sure your computer is sufficiently powerful to play ScapeRune. To run ScapeRune we recommend you have at least 64 MB of RAM and at least a 300mhz computer. If your machine is very close to this specification, make sure you close all unnecessary programs before running ScapeRune.
If you are still having problems loading ScapeRune, please contact Technical Support.