Much to people's disbelief no, they do not. They may refuse help to anyone if they see fit.
Moderators are primarily in use on ScapeRune to monitor the game and step in
where needed. Hence the term moderators, they moderate the game.
However, if you need help, I'm sure they will help. Our moderators are good-natured human-beings and
are friendly towards all users. If you ask nicely, you will be helped.